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[Tenant - General User Manual] Getting Started On EasyRenz

Welcome to EasyRenz 👏! We’re excited to have you on board 🥳. Please follow the steps below to get started. Get started on EasyRenz App 1) Once Management / Op...

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[Tenant - General] How To Add Maintenance Request ?

If you encounter an issue that requires maintenance in your rental unit, you can submit a maintenance request through the EasyRenz app. Please note that the abi...

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[Tenant - Smart Meter] How To Topup Prepaid Meter ?

If your room is equipped with prepaid smart meter, you may follow the steps below to topup your Smart Meter. Steps To Topup Prepaid Meter Step 1 : Click Devices...

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[Tenant - Smart Door Lock] How To Add / Delete My Door Lock Fingerprint Access ?

Important: You need to be physically close to the lock in order to add a fingerprint. Bluetooth and Device Discovery must be enabled in the EasyRenz app to add...

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[Tenant - Smart Door Lock] How To Unlock Smart Door Lock Using EasyRenz App ?

To unlock your smart door lock using the EasyRenz app, follow these steps: Important: Recommendation: It is always recommended to add your fingerprint as an alt...

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[Tenant - Smart Meter] What Should I Do When My Electricity Has Been Cut Off ?

Potential Issue Overdue Bills Open EasyRenz app and check if you've any overdue bills . If you've overdue bills, kindly clear the overdue bills and your electri...

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[Subscriptions] How To Subscribe To Easyrenz Package ?

Important: You can only manage your subscription package via the EasyRenz Web app ; this feature is not available on the EasyRenz Mobile App (for both iOS and A...

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[Payment Gateway] How To Login My Payex Portal Account ?

You can log in to your Payex portal account to update your payment gateway profile, request changes to your settlement bank account, or view your transaction an...

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[General] EasyRenz Management Topic Categories

Important: To help you get started with EasyRenz, we've compiled a selection of Management Topic Categories for you to explore. 1. General 📌 2. Properties & Un...

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[Smart Door Locks] How To Add Fingerprint Access ?

Register fingerprint as Tenant account via mobile app Important: You need to be physically close to the lock in order to add a fingerprint. Bluetooth and Device...

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