If your smart door lock has been deleted from the EasyRenz App, you will need to reset and reconfigure it again to reconnect.

Important:

Please do not delete the smart door lock unless instructed by our support team. Deleting the lock will remove all access data.

🗝️Steps to Recover the Door Lock:

  1. Reset the door lock

    • There should be a reset button on the door lock. Press and hold it for the reset command, then key in the default reset code (usually 0000#) to confirm.

  2. Ensure your phone’s Bluetooth is turned on.

  3. Open your EasyRenz App > Go to Devices > Tap “+” > Select Add Lock

  4. Allow the app to scan for the door lock.

    • During scanning, activate the lock by placing your hand on the fingerprint sensor or numpad area.

  5. Select the detected lock > Enter the Lock Display Name > Click "Configure & Add" button

  6. Once successfully added, the lock will appear in the Lock Page.

  7. Tap the newly added lock > Go to Settings > About Lock

  8. Take a screenshot of the lock information and send it to us for verification.