The bill status "On Hold" occurs when a tenant attempts to pay a bill through the app. Whether the payment is successful or not, the system locks the bill for up to 30 minutes to prevent any changes during the payment process.
If the payment is successful, the status will change to "Paid." If the payment is canceled or fails, the status will revert to "Issued" after 30 minutes. This process ensures the bill payment information remains accurate.