During booking, email address entered show “You can’t register this email as tenant” or same as the below picture.

This is because the email address you entered already exist in the system under “Operator/Landlord” role. The same email address are not able to be used to be added as a tenant anymore.

Solutions:

  1. If the “Operator/Landlord” role is intended, a different email address will be required to register the tenant. (need verification with tenant for this)

  2. It is possible that tenant accidentally created an operator account. In this case you need to inform Tenant to close the account before you may proceed with the booking with the same email address.

Operator UI

Tenant UI