If tenant did not receive any welcome email, here's some checklist for Management:
Important:
1. Verify the email address to ensure it is correct.
2. Ask the tenant to check their spam or junk folder. For Gmail users, they may also want to check the "All Mail" folder.
3. Ensure the tenant's mailbox is not full.
4. Remind tenants to check the email inbox associated with their booking.
If the tenant has followed the above steps and still cannot locate the Welcome Email, they can download the app by searching for "EasyRenz" in Play Store, App Store and Huawei App Gallery.
☑️Once Installed
They can select "Forgot Password" to reset their password, and their tenant account will be ready for login.
