How would you receive your settlement ?
You will receive your settlement directly into the bank account provided during your Payex registration.
If you're unsure about your Payex settlement bank account, you can log in to your Payex portal and find the details under:
Payex Portal (https://portal.payex.io) > Settings > Bank Details
Note: Your Payex portal credentials can be found in the registration email sent to you once your Payex account has been approved.
When will you receive your settlement ?
Payment settlements are typically processed within 1 to 3 working days, depending on the payment method chosen by the tenants.
Payment methods settlement in 1 to 2 working days:
FPX Online Banking
Local eWallet Payments
Payment methods settlements in 2 to 3 working days:
Local Credit / Debit Card
Foreign Credit / Debit Card
Auto Payment (via Credit / Debit / Foreign Card)
Once Payex releases the settlement, you will receive an email notification confirming the release on the same day. After the settlement is processed, it is typically reflected in your bank account immediately or within 24 hours (via Interbank Giro).
If you have any questions regarding settlements, please reach out to our support team for assistance.