Possible Reasons and Workarounds

Solution 1: You should stop unlock attempts

  • Do not attempts any unlock and wait for 15 minutes before try to unlock again.

Solution 2: Using EasyRenz App to unlock the smart door lock

Important:

You must be physically near the lock to perform this action.

  • Open EasyRenz App > Device (For Management) or Access (For Tenant) > Select the door lock > Press on the "Lock" icon at the center of screen.