Yes. We do not simply hand over a login and leave you to it — our team helps you get set up and shows your people how to use the platform.
Getting your account set up
After the demo, we walk you through the initial setup: adding your properties and units, bringing across your tenant records and tenancy agreements, configuring your rental billing, and connecting your payment gateway. Getting this right at the start is what makes everything afterwards run on its own.
Training your team
We run a walkthrough of the modules your team will use day to day — rental collection, tenant and lease management, deposits, maintenance and reporting. If you use sub accounts, we also cover roles and permission control so each person sees exactly what they should.
Ongoing support
Starter (free) accounts are supported by email
Pro and Max accounts are supported by both WhatsApp and email
Our support hours are Monday to Friday, 8:30 AM to 5:30 PM, excluding weekends and public holidays. You can reach us on WhatsApp at +6012-911 9013 or email us at hello@easyrenz.com. Our support site is also available any time for step-by-step guides.
If you are on the free plan
Starter accounts are welcome to ask setup questions by email. Because Starter covers up to 5 active tenants, most operators are up and running the same day without needing a formal session.