If your smart meter is experiencing power supply problems, follow these steps to troubleshoot and resolve the issue:
Troubleshoot for Power Supply Issue (Meter Related)
Check the meter (hardware) whether an orange light is on (without blinking) and is there any reading on the meter? Below are possible scenario and action to be taken:
Meter do not have any light nor reading
Answer :
There may be no power supply to the meter, or the meter could be faulty. First, check the incoming power to the meter. If there is power, the meter may be broken and needs replacing. If there's no power, investigate why the electricity supply to your house is disrupted.
Meter has reading and an orange light is on (without blinking)
Answer :
The meter is powered off. You can turn it back on from your Easyrenz app.
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